Contact information

At AURABOX SUPPLY, we believe that reliable customer communication is an essential part of a positive shopping experience.

Whether you need assistance choosing a trunk storage organizer, have questions about a car tool storage bag, want to understand how a securing strap works, or need help with an existing order, we welcome your inquiry.

Our customer support team aims to provide clear information and practical assistance throughout the purchasing and after-sales process.

5.1 Official Business Information

AURABOX SUPPLY is operated by the following business:

Business Details

Information

Store Name

AURABOX SUPPLY

Legal Company Name

EM COMPANY LLC

Website

https://www.auraboxsupply.online/

Business Address

9802 NW 80TH AVE UNIT D25, HIALEAH GARDENS, FL 33016

Return Address

9802 NW 80TH AVE UNIT D25, HIALEAH GARDENS, FL 33016

Contact Person

Elizabeth Barbosa

Customer Service Email

[email protected]

Country

United States

State

Florida

5.2 Customer Service Email

Our primary customer support channel is email.

General Customer Support

[email protected]

Copy Email Address

For faster assistance, include your order number and a brief description of your inquiry.

5.3 Customer Support Services

Our customer service team can assist with several areas of the shopping experience.

A. Product Information

We welcome questions about our automotive storage products, including:

  • Trunk organizer dimensions, compartments, construction, and storage features.

  • Car tool storage bag materials, capacity, zippers, handles, and available compartments.

  • Trunk securing strap lengths, adjustment features, fastening mechanisms, and intended applications.

If you need clarification about a particular item, please include its product name or listing information.

B. Order and Payment Assistance

If you have questions about an order confirmation, payment status, transaction details, or purchase information, please contact us with your order number.

We will review the available information and assist with your inquiry.

C. Shipping and Delivery Support

For questions concerning shipment tracking, delivery delays, missing packages, or address corrections, please provide your order number and available tracking details.

Our team will review the information and help determine the appropriate next steps.

D. Returns, Refunds, and Exchanges

If you wish to return a trunk organizer, exchange a tool storage bag, or report a defective securing strap, please contact our customer service team.

We can explain the applicable return requirements and provide instructions for submitting your request.

E. Damaged or Incorrect Merchandise

If you receive damaged merchandise, missing components, or an item different from your order, please contact us promptly.

Photographs of the affected product and packaging can help our team evaluate the issue more efficiently.

F. General Feedback and Suggestions

We appreciate feedback concerning product quality, storage functionality, website navigation, and the overall shopping experience.

Customer suggestions help us identify opportunities to improve our product selection and services.

5.4 Official Business and Return Address

EM COMPANY LLC

9802 NW 80TH AVE UNIT D25
HIALEAH GARDENS, FL 33016
United States

This address is designated as our business and return address.

Customers should contact our support team before sending returned merchandise to confirm the return authorization and applicable shipping instructions.

5.5 Customer Communication Guidelines

To help us process inquiries efficiently, customers are encouraged to:

  • Use the email address associated with their purchase when possible.

  • Include the correct order number.

  • Identify the product involved.

  • Explain the issue clearly.

  • Attach relevant photographs when appropriate.

  • Provide accurate contact information.

We aim to review incoming inquiries within a reasonable business timeframe. More complicated matters, such as carrier investigations or product defect reviews, may require additional time.

5.6 Our Commitment to Customers

At AURABOX SUPPLY, our goal is to make automotive organization shopping straightforward and dependable.

We value customers who choose our products to organize their vehicle storage spaces, keep automotive tools together, and manage everyday cargo more efficiently.

We aim to address every inquiry with professionalism, fairness, and respect while providing information that helps customers make informed decisions.

5.7 Contact Summary

For general questions, order assistance, product information, or formal correspondence:

Store Name: AURABOX SUPPLY
Legal Company: EM COMPANY LLC
Contact Person: Elizabeth Barbosa
Email: [email protected]
Business Address: 9802 NW 80TH AVE UNIT D25, HIALEAH GARDENS, FL 33016, United States
Website: https://www.auraboxsupply.online/