At AURABOX SUPPLY, we understand that receiving automotive accessories in good condition and within a reasonable timeframe is an important part of the shopping experience.

Whether you are purchasing a trunk organizer to arrange everyday belongings, a tool storage bag to keep repair equipment together, or securing straps to help manage cargo, we aim to make the delivery process clear, convenient, and dependable.

This Shipping Policy describes our shipping charges, order preparation procedures, delivery arrangements, tracking information, and the assistance available when shipping problems arise.

4.1 Shipping Rates and Charges

We provide a straightforward standard shipping structure.

Customers can review the complete purchase total before submitting payment.

4.2 Order Processing Procedure

After payment has been successfully verified, an order enters our preparation process.

Our fulfillment activities may include:

1. Reviewing submitted order information.

2. Confirming payment authorization.

3. Checking product availability.

4. Selecting the requested merchandise.

5. Conducting reasonable product and packaging checks.

6. Preparing the shipment for carrier collection.

Processing times may vary depending on inventory availability, order volume, weekends, public holidays, and other operational circumstances.

An order confirmation means that the purchase request has been received; it does not necessarily mean that the package has already been dispatched.

4.3 Product Packaging and Preparation

We aim to package products appropriately for ordinary transportation.

Because our merchandise includes automotive storage accessories, packaging should help protect structural components, fabric surfaces, closures, and fastening hardware.

Our products may include:

Trunk Storage Organizers

Packaging intended to protect organizer panels, dividers, handles, and other included components during transportation.

Car Tool Storage Bags

Packaging intended to protect fabric surfaces, compartments, zippers, and handles.

Trunk Securing Straps

Packaging intended to keep straps, hooks, buckles, and adjustment mechanisms together and protected during transit.

Packaging methods may vary according to product dimensions, order quantities, and fulfillment requirements.

4.4 Shipping Destinations

Available delivery destinations are determined by the shipping services supported at checkout.

Customers should confirm that their destination is accepted before submitting payment.

We reserve the right to decline shipments to destinations that cannot be serviced reliably or are subject to applicable transportation restrictions.

4.5 Estimated Delivery Times

The time required for delivery depends on the destination, shipping carrier, transportation route, and other logistical factors.

Any delivery estimates displayed during checkout or communicated through shipping notifications are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Additional delays may occur because of:

• Public holidays.

• Peak shopping periods.

• Severe weather.

• Transportation disruptions.

• Carrier service interruptions.

• Unexpected logistical circumstances.

We encourage customers to contact us if a shipment appears significantly delayed.

4.6 Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

Before submitting an order, please verify:

• Recipient's full name.

• Street address.

• Apartment or unit number, if applicable.

• City and state.

• ZIP code.

• Contact information, where requested.

Incomplete or incorrect information may cause delivery delays, unsuccessful delivery attempts, or returned packages.

If an address error is discovered after checkout, contact us immediately at [email protected].

We will make reasonable efforts to correct the information if the order has not been dispatched. However, address modifications cannot be guaranteed after the package enters the carrier's network.

4.7 Shipping Confirmation and Tracking

Where tracking is available, customers may receive a shipping confirmation containing relevant tracking information.

Tracking information may take some time to appear after a shipping label has been created.

Carrier updates may include:

• Shipment information received.

• Package accepted by carrier.

• Package in transit.

• Arrival at a regional facility.

• Out for delivery.

• Delivered.

Tracking information is generated by the relevant carrier and may not always update immediately.

4.8 Delayed Shipments

We understand that delayed delivery can be inconvenient, especially when customers are waiting for vehicle organization accessories needed for upcoming travel or daily use.

If your order has not arrived within the expected delivery period, please contact our support team.

To assist with an investigation, provide:

• Order number.

• Customer name.

• Shipping address.

• Tracking number, if available.

• A brief explanation of the issue.

We may review the available shipment records and communicate with the carrier where appropriate.

Depending on the circumstances, we will consider an appropriate solution under our policies and applicable law.

4.9 Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:

• Your front entrance or designated delivery location.

• Mailroom or package locker.

• Building reception.

• Other household members.

• Nearby areas where a carrier may have placed the package.

If the package remains missing, contact us so that we can review the shipment details.

Where a package is confirmed lost or otherwise qualifies for a remedy, an appropriate replacement, reshipment, or refund may be arranged.

4.10 Damaged Packages

Customers are encouraged to inspect their packages after delivery.

If a shipment arrives visibly damaged, please photograph the outer packaging and affected merchandise before discarding packaging materials, where reasonably possible.

Examples include:

• Cracked or deformed organizer components.

• Torn tool storage bags.

• Damaged handles or zippers.

• Broken strap buckles.

• Missing fastening hardware.

• Other visible transportation-related damage.

Please email the photographs and order information to:

[email protected]

Our team will review the issue and determine the appropriate next steps.

4.11 Split Shipments

Some orders may be shipped in more than one package.

This may occur because of inventory availability, packaging requirements, product dimensions, or fulfillment arrangements.

When tracking information is available, customers may receive separate shipping notifications.

Receiving one package before another does not necessarily indicate that the remaining products have been canceled or lost.

4.12 Incorrect or Returned Deliveries

If a package is returned because of an incomplete address, unsuccessful delivery attempts, or another delivery issue, we will review the available circumstances.

If a customer requests another shipment because of incorrect delivery information supplied during checkout, additional shipping charges may apply where permitted by law and disclosed before the new shipment is arranged.

If a delivery failure results from our fulfillment error, we will work toward an appropriate resolution without improperly transferring our responsibility to the customer.

4.13 Events Outside Our Reasonable Control

Certain delivery interruptions may occur beyond our reasonable control.

Examples include:

• Natural disasters.

• Severe weather.

• Transportation accidents.

• Carrier network interruptions.

• Government restrictions.

• Unexpected logistical disruptions.

When these circumstances affect an order, we will make reasonable efforts to provide relevant updates and assist customers with available solutions.

4.14 Shipping Support and Contact Details

For tracking questions, delivery delays, address corrections, or damaged packages, please contact:

AURABOX SUPPLY – Shipping Support

Company: EM COMPANY LLC

Address:

9802 NW 80TH AVE UNIT D25
HIALEAH GARDENS, FL 33016
United States

Email: [email protected]

Please include your order number in shipping-related communications to help us identify the relevant shipment.