Privacy policy

At AURABOX SUPPLY, we recognize that privacy and information security are important parts of a dependable online shopping experience.

Customers may share personal information when browsing automotive storage products, placing orders, requesting shipping assistance, or communicating with our customer support team. We understand the importance of handling this information responsibly.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and what privacy choices may be available to customers and website visitors.

2.1 Business Identification

This website is operated by:

EM COMPANY LLC

Trading Name: AURABOX SUPPLY

Business Address:

9802 NW 80TH AVE UNIT D25
HIALEAH GARDENS, FL 33016
United States

Website: https://www.auraboxsupply.online/

Privacy Contact: [email protected]

In this Privacy Policy, "AURABOX SUPPLY," "we," "us," and "our" refer to EM COMPANY LLC in connection with the operation of this website and its online retail activities.

2.2 Categories of Information We Collect

The information we collect depends on how visitors interact with our website and services.

A. Personal Identification Information

When customers submit an order or contact our business, we may collect:

Full name.
Billing address.
Shipping address.
Email address.
Telephone number, if provided.
Order number.
Customer service correspondence.
Other information voluntarily submitted through website forms.

This information helps us identify transactions, communicate with customers, and coordinate merchandise delivery.

B. Order and Transaction Information

When a customer purchases a trunk storage organizer, car tool storage bag, or trunk securing strap, we may collect information associated with that transaction, including:

Purchased products.
Product quantities.
Order date and reference number.
Merchandise subtotal.
Applicable shipping charges.
Taxes.
Payment status.
Refund and exchange records.
Fulfillment and delivery information.

Payment information may be processed by independent payment service providers.

We generally receive transaction confirmations and relevant payment status information rather than storing complete payment card credentials ourselves.

C. Technical and Browsing Information

When visitors access our website, certain information may be collected automatically through server systems, cookies, and similar technologies.

This may include:

IP address.
Browser type and version.
Device category.
Operating system.
Language settings.
Website access timestamps.
Pages visited.
Referring website information.
General browsing and navigation activity.
Technical diagnostic information.

This information helps us understand website performance, maintain functionality, and identify potential technical problems.

D. Customer Support Information

If customers contact us about product specifications, shipping concerns, returns, or refunds, we may retain the information included in those communications.

For example, photographs submitted to demonstrate a damaged organizer panel, defective tool bag zipper, or faulty securing strap may be retained as part of the relevant customer service record.

2.3 Purposes for Collecting and Using Information

We use collected information for legitimate operational and business purposes.

Order Processing and Fulfillment

To verify purchases, confirm order details, prepare merchandise, and coordinate shipping.

Customer Support

To answer questions, investigate complaints, assist with exchanges, and handle return or refund requests.

Shipping and Delivery Coordination

To provide relevant information to carriers and fulfillment partners so that orders can be delivered to the correct destination.

Payment Administration

To confirm payment status, support transaction processing, and facilitate eligible refunds.

Website Improvement

To evaluate website performance, identify navigation difficulties, and improve product presentation and shopping functionality.

Security and Fraud Prevention

To detect suspicious transactions, investigate potentially unauthorized activities, and protect our website and customers.

Business Communications

To send order confirmations, payment notifications, shipping updates, and other messages directly related to customer transactions.

Marketing Communications

Where permitted by law, we may use customer contact information to send promotional announcements, product updates, or information about new automotive organization products.

Customers may opt out of promotional communications using an available unsubscribe mechanism. Essential transaction-related messages may still be sent when necessary.

2.4 Cookies and Similar Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve functionality and understand general website usage.

These technologies may support:

Shopping cart operations.
Checkout functionality.
Website preference settings.
Visitor traffic analysis.
Technical performance monitoring.
Advertising measurement.
Website security and fraud prevention.

Some cookies may be necessary for basic website operations, while others may be used for analytics or marketing purposes.

Visitors may be able to control cookies through their browser settings or privacy controls provided on the website.

Please be aware that disabling certain cookies may affect shopping cart functionality or other features.

2.5 Sharing and Disclosure of Information

We do not intend to disclose personal information indiscriminately.

However, we may share relevant information with trusted third parties when necessary to operate our online store and provide requested services.

These parties may include:

Payment Processors

To authorize transactions, process payments, verify payment status, and facilitate refunds.

Shipping and Logistics Providers

To receive shipping addresses and other necessary information for transporting merchandise.

Website Hosting Providers

To maintain the website, provide technical infrastructure, and support system operations.

Analytics and Advertising Providers

To measure website activity, evaluate permitted marketing campaigns, and improve the effectiveness of our online presence.

Professional Service Providers

To obtain accounting, legal, technical, and compliance assistance.

Government Authorities and Legal Entities

Where disclosure is required by applicable law, valid legal process, or an authorized governmental request.

Where required, we seek to ensure that service providers handle information according to appropriate contractual and legal obligations.

2.6 Data Security Measures

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include:

Access restrictions for customer information.
Secure website and payment processing arrangements.
Appropriate system monitoring.
Administrative security procedures.
Vendor oversight.
Reasonable data protection practices.

Although we take data security seriously, no electronic storage system or internet transmission method can guarantee absolute protection.

We therefore cannot promise that information will always remain completely secure against every possible threat or security incident.

2.7 Data Retention

Personal information is retained for periods reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

The type of information.
The status of customer orders.
Accounting and tax obligations.
Payment disputes.
Refund and return requirements.
Fraud prevention needs.
Applicable legal obligations.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable recordkeeping requirements.

2.8 Privacy Rights and Customer Choices

Depending on applicable law, customers may have certain rights concerning personal information.

These rights may include:

Requesting confirmation of whether personal information is being processed.
Requesting access to eligible personal information.
Requesting correction of inaccurate information.
Requesting deletion of certain personal information.
Requesting a portable copy of certain information.
Opting out of certain targeted advertising or data sales.
Exercising applicable rights concerning sensitive personal information.
Appealing certain privacy request decisions where required by law.

Florida residents may have additional privacy rights under the Florida Digital Bill of Rights when the business and processing activities fall within its statutory scope.

The law contains specific applicability thresholds and exemptions, so its requirements do not automatically apply to every business.

To submit a privacy-related request, contact:

[email protected]

Please identify the nature of your request and provide sufficient information to allow us to verify your identity and locate the relevant records.

We may request additional information where reasonably necessary to prevent unauthorized access or disclosure.

We will respond within applicable legal timeframes when a statutory privacy right applies.

2.9 Children's Privacy

AURABOX SUPPLY is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 years of age.

We do not knowingly collect personal information from children under 13 without legally required parental consent.

If a parent or legal guardian believes that a child has submitted personal information through our website, please contact us so that we can review the situation and take appropriate action.

2.10 Third-Party Websites and Services

Our website may contain links or integrations involving external websites and independent service providers.

These services may include payment platforms, shipping systems, analytics tools, or other online resources.

Third-party websites operate under their own privacy policies and information handling practices.

AURABOX SUPPLY does not control every aspect of external services and encourages visitors to review the applicable privacy notices before providing information to those parties.

2.11 International and Cross-Border Data Processing

Some of our service providers may operate servers or business facilities outside the state or country in which a customer resides.

Where information is transferred to another jurisdiction, we will take reasonable steps to handle that information in accordance with applicable legal requirements and appropriate safeguards.

2.12 Changes to This Privacy Policy

We may revise this Privacy Policy as our business operations, website features, technology, or legal obligations evolve.

Updated versions will be published on our website with a revised effective date.

Where required by applicable law, additional notice or consent will be provided before implementing material changes.

2.13 Privacy Contact Information

For questions, privacy requests, or concerns regarding the handling of personal information, please contact:

EM COMPANY LLC – AURABOX SUPPLY