Refund policy

At AURABOX SUPPLY, we understand that an organized vehicle makes everyday travel, shopping, commuting, and road trips more convenient. A well-arranged trunk can help prevent loose items from shifting around, while dedicated tool storage makes it easier to keep essential automotive accessories accessible.

We want customers to feel confident when purchasing our trunk storage organizers, car tool storage bags, and trunk securing straps. If an order arrives damaged, a product does not match its description, or you simply change your mind, our return and refund procedures are designed to provide a clear and reasonable process.

This policy explains the conditions for eligible returns, refund requests, exchanges, damaged merchandise claims, and order cancellations.

1.1 Return Eligibility and Time Limits

Customers may request a standard return within 30 calendar days from the date the order is delivered.

To qualify for a standard return, the merchandise should satisfy the following conditions:

  • The product must be unused and in its original condition.

  • The item must not show signs of installation, modification, or excessive handling.

  • Original packaging, labels, accessories, and included components should be retained whenever reasonably possible.

  • Trunk organizers must be free from dirt, stains, odors, or damage caused by use.

  • Car tool storage bags must be empty, clean, and free from wear or damage.

  • Trunk securing straps must not show signs of stretching, cutting, fraying, or operational use.

  • The customer must provide an order number or other reasonable proof of purchase.

All standard returns are subject to inspection and approval.

The return period described here does not restrict any additional consumer rights provided by applicable federal or Florida law.

1.2 Product-Specific Return Requirements

Because AURABOX SUPPLY offers different types of automotive storage accessories, return conditions may vary according to the nature of the merchandise.

A. Trunk Storage Organizers

Trunk storage organizers are intended to help customers arrange groceries, travel accessories, household supplies, and other suitable items inside a vehicle's cargo area.

For ordinary change-of-mind returns:

  • The organizer must be unused and clean.

  • Fabric panels, dividers, handles, and fastening components must remain in their original condition.

  • No permanent stains, tears, punctures, or structural deformation should be present.

  • Any removable inserts or included accessories should be returned with the product.

Organizers that have been used to carry heavy, dirty, wet, or potentially damaging materials may not qualify for an ordinary return.

B. Car Tool Storage Bags

Our car tool storage bags are designed to provide a convenient place to organize automotive tools, repair accessories, and other suitable equipment.

Eligible returns require that:

  • The bag remains unused.

  • Zippers, handles, compartments, and closures remain functional and undamaged.

  • No tools, liquids, grease, or other substances have contaminated the interior.

  • All included accessories are returned when applicable.

Tool storage bags that have been used for carrying heavy equipment or show damage caused by excessive loading may not qualify for standard change-of-mind returns.

C. Trunk Securing Straps

Trunk securing straps are intended to help customers organize and restrain suitable cargo within a vehicle's storage area.

For ordinary returns:

  • Straps must be unused and uninstalled.

  • Buckles, hooks, adjustment mechanisms, and fastening points must remain intact.

  • The material must not show stretching, cutting, fraying, or other signs of use.

  • All included fastening components should be returned.

Straps that have been used to secure cargo or have been altered after purchase may not qualify for ordinary returns.

1.3 Items That May Not Qualify for Standard Returns

The following situations may make merchandise ineligible for a change-of-mind return:

  • Products showing clear signs of use or installation.

  • Organizers with dirt, stains, odors, or damaged structural panels.

  • Tool bags with contaminated interiors or damaged compartments.

  • Securing straps that have been stretched, cut, modified, or used.

  • Products missing essential accessories or components.

  • Merchandise damaged by improper storage, handling, or misuse after delivery.

  • Items clearly marked as final sale before purchase.

These exclusions apply to ordinary voluntary returns and do not remove a customer's rights concerning defective goods, incorrect deliveries, or other matters protected by applicable consumer law.

1.4 Damaged, Defective, or Incorrect Merchandise

We make reasonable efforts to ensure that products are properly prepared before shipment.

However, damage may occasionally occur during transportation, or a product may contain an unexpected manufacturing defect.

Please contact us if:

  • A trunk organizer arrives with broken panels or damaged handles.

  • A tool storage bag arrives with defective zippers or seams.

  • A securing strap arrives with damaged buckles, hooks, or stitching.

  • You receive the wrong item or an incorrect quantity.

  • A product materially differs from its advertised specifications.

  • Important components are missing from your order.

When reporting an issue, please provide:

  1. Your full name.

  2. Order number.

  3. Product name and quantity.

  4. A clear explanation of the problem.

  5. Photographs of the affected product.

  6. Photographs of the external packaging, if shipping damage is involved.

Our customer service team will review the information and determine an appropriate resolution.

Depending on the circumstances, available solutions may include:

  • Replacement of the affected merchandise.

  • Exchange for an equivalent available product.

  • Full or partial refund.

  • Another reasonable remedy required or permitted by applicable law.

Customers are not required to accept a resolution that would unlawfully limit their statutory rights.

1.5 Return Request Procedure

To help ensure that returns are handled correctly, customers should obtain return instructions before sending merchandise.

Step 1 – Contact Customer Support

Send an email to:

[email protected]

Use the subject line "Return Request" and include your order number.

Step 2 – Explain the Reason for Return

Identify the product you wish to return and briefly explain why.

If the product is damaged or defective, attach photographs showing the relevant condition.

Step 3 – Receive Return Authorization

Our support team will review the request and determine whether the merchandise qualifies for return.

If approved, we will provide the return instructions and confirm the appropriate return destination.

Please do not send packages to an unconfirmed address.

Step 4 – Prepare the Package

Carefully pack the merchandise to prevent additional damage during transportation.

For trunk organizers, fold or package the product according to its original packaging where practical.

For tool bags and securing straps, include the original components and accessories whenever applicable.

Step 5 – Return Inspection

After the merchandise arrives, our team will inspect its condition and verify the applicable return requirements.

We will communicate the inspection outcome and the next steps for the approved refund or exchange.

1.6 Refund Processing

Once an eligible return has been received and approved, refunds will generally be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days after receiving and inspecting the returned merchandise.

The time required for the refund to appear in the customer's account may vary depending on the payment provider, financial institution, or card issuer.

Depending on the circumstances, the refund may include:

  • The purchase price of eligible returned merchandise.

  • Applicable taxes associated with the refunded products.

  • Other amounts required to be refunded under applicable law.

For ordinary change-of-mind returns, original shipping charges may not be refundable unless required by law or the return results from our error.

1.7 Shipping Charges and Return Shipping Costs

AURABOX SUPPLY provides the following standard outbound shipping arrangement:

  • Orders of $10.00 or more: Free standard shipping.

  • Orders below $10.00: $5.99 standard shipping charge.

The applicable shipping fee will be displayed during checkout.

For eligible change-of-mind returns, customers may generally be responsible for return shipping costs, provided this arrangement is disclosed and permitted by applicable law.

If merchandise is defective, damaged during delivery, or incorrectly supplied because of our fulfillment error, we will review the circumstances and provide an appropriate return arrangement.

1.8 Exchanges

Customers who prefer a replacement product instead of a refund may contact our support team to request an exchange.

Exchanges are subject to product availability, return eligibility, and the condition of the original merchandise.

For example, customers may request an alternative available trunk organizer design, another car tool storage bag, or a different securing strap variation.

If the replacement merchandise has a different price, we will explain any applicable payment adjustment before proceeding.

1.9 Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible after placing it.

We will make reasonable efforts to stop orders that have not entered the fulfillment or shipping process.

Once a package has been dispatched or handed over to a shipping carrier, cancellation may no longer be possible.

In that situation, customers may submit an eligible return request after receiving the merchandise.

If an order is successfully canceled before shipment, any payment already collected will be refunded in accordance with applicable payment procedures and legal requirements.

1.10 Lost or Undelivered Packages

If tracking information shows that an order has not arrived within the expected delivery period, please contact our customer service team.

We may review shipment records and communicate with the relevant carrier to investigate the situation.

Depending on the investigation, an appropriate resolution may include replacement, reshipment, or refund.

1.11 Return and Refund Contact Information

For questions concerning returns, exchanges, cancellations, or refunds, please contact:

EM COMPANY LLC – AURABOX SUPPLY

Email: [email protected]

Business and Return Address:

9802 NW 80TH AVE UNIT D25
HIALEAH GARDENS, FL 33016
United States

Our goal is to handle each request fairly, communicate clearly, and provide solutions consistent with our policies and applicable consumer protection laws.